Privacy Policy
Effective date: October 1, 2026
This Privacy Policy explains how Wild Orchard Canada Inc. doing business as Camp Howdy and The Organic Tearoom (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, make a reservation or purchase, contact us, or participate in one of our experiences.
We handle personal information in accordance with British Columbia’s Personal Information Protection Act and other applicable laws.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
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Your name, email address, telephone number, and mailing or billing address.
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Reservation information, including the experience, date, time, party size, guest names, requests, and booking history.
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Dietary, allergy, accessibility, or other information you choose to provide in connection with a reservation.
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Purchase and transaction information, including amounts paid, refunds, payment status, and limited payment details supplied by our payment processor. We do not normally receive or store complete payment-card numbers.
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Communications you send to us, including questions, feedback, cancellation requests, and customer-service records.
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Marketing preferences and records of consent.
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Technical information such as IP address, browser and device type, referring pages, website activity, and cookie or analytics identifiers.
Please do not provide personal information about another person unless you have their permission to do so.
2. How We Collect Information
We collect personal information directly from you when you use our website, complete a booking or purchase, subscribe to communications, contact us, or attend an experience. We may also receive information through service providers that help us operate our website, reservations, payments, communications, and analytics.
3. How We Use Personal Information
We may use personal information to:
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Create, confirm, manage, change, or cancel reservations and purchases.
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Process payments and refunds.
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Communicate booking details, reminders, updates, and service information.
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Respond to inquiries, requests, complaints, and feedback.
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Understand and, where reasonably possible, respond to dietary, allergy, or accessibility information.
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Operate, maintain, secure, troubleshoot, and improve our website and services.
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Analyze website use and business performance.
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Prevent fraud, misuse, security incidents, and other unlawful activity.
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Send promotional communications where you have consented or where otherwise permitted by law.
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Meet legal, accounting, tax, insurance, safety, and regulatory obligations.
We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.
4. Consent and Choices
By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this policy or explained when the information is collected.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a reservation, purchase, or service that requires the information.
Marketing consent is separate from transactional communications. You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us. We may still send necessary messages about an existing reservation, transaction, safety issue, or service request.
5. When We Share Personal Information
By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this policy or explained when the information is collected.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a reservation, purchase, or service that requires the information.
Marketing consent is separate from transactional communications. You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us. We may still send necessary messages about an existing reservation, transaction, safety issue, or service request.
6. Processing Outside Canada
Some service providers may store or process personal information outside British Columbia or Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to its courts, governments, or law-enforcement authorities.
You may contact our Privacy Officer for more information about our service providers and their handling of personal information.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website operation, reservations, payments, security, preferences, and analytics. Some cookies may be placed by third-party providers.
You can manage non-essential cookies through our cookie settings, when available, or through your browser. Disabling certain cookies may affect website functionality.
8. Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting, tax, insurance, dispute-resolution, and business requirements. When information is no longer reasonably required, we securely delete it or remove identifying details, subject to applicable law.
9. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, account permissions, secure service providers, and staff practices designed to reduce unauthorized access, collection, use, disclosure, copying, modification, or disposal.
No method of transmission or storage is completely secure. If you believe your information may have been compromised, please contact our Privacy Officer promptly.
10. Access and Correction
You may request access to personal information we hold about you or ask us to correct an error or omission. Please submit a written request to our Privacy Officer with enough detail to identify you and the information concerned.
We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information or legally protected information.
11. Children’s Information
Our website and online booking services are intended for adults who are able to complete a purchase. If you provide information about a child participating in an experience, you confirm that you are authorized to do so. Please contact us if you believe a child has provided personal information without appropriate authorization.
12. Third-Party Websites
Our website may contain links to websites or services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The effective date above identifies the latest version. Material changes will be communicated where required by law.
14. Contact Our Privacy Officer
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact:
Privacy Officer: Linda Ko
Business: Wild Orchard Canada Inc. (operating as Camp Howdy and The Organic Tearoom)
Email: hello@camphowdy.com
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.